DataTel 360 Support and Services
Nationwide On-Site Service & Support Consulting, Technical Support, Rollout,
Upgrades, Relocation, Lease-End Equipment Reconciliation, Disposal
DataTel 360 offers our customers a variety of consulting, technical service and support options. We provide dedicated customer service representatives who learn about each customer’s individual business and technology needs. We provide pre-sale configurations, ongoing technical assistance and 24/7 emergency technical support.
We help our customers determine the technologies and configurations that achieve business objectives by understanding their needs and using our expertise and broad range of manufacturer support options to meet their business goals. We are dedicated to meeting or exceeding all agreed-upon Service Level Agreements (SLAs). We also offer online access to service tickets and an online portal for placing orders and requesting service.
With our extensive experience in the telecommunications industry we are well placed to offer a concise solution to your telephony and networking needs and support services. Our business has been founded on a trusting and efficient service ethic, which has enabled us to secure a wide and varied selection of maintenance contracts to customers throughout the US. Our friendly and approachable staff are very dedicated to offering the best possible advice and solutions to your needs.
DataTel 360 currently provides nationwide service and support for equipment. Emergency after-hours service is also available. DataTel 360 provides ticket numbers and sends emails to confirm ticket contents. Customers can check on status online or by contacting our customer service department.
DataTel 360 Support Services:
INSTALLATION & DE-INSTALLATION
DataTel 360 currently provides nationwide installation and de-installation services for 3COM, ADTRAN, ALLWORX, ASTERISK, AT&T, AVAYA, BOGEN, VALCOM, CISCO, SHORETEL, COMDIAL, EXECUTONE, FUJITSU, HARRIS, HITACHI, INTER-TEL, ITT, LUCENT, NEC, NORTEL, PANASONIC, PLANTRONICS, POLYCOM, PREMIER, PROSTAR, SAMSUNG, SIEMENS/ROLM, TOSHIBA, VODAVI, ZULTYS, ERICSSON, YEALINK equipment. We handle moves, office openings and closings, lease-end equipment reconciliation, upgrades, end-of-life-cycle equipment, etc. DataTel 360 also provides comprehensive on-site training.
CABLING
At DataTel 360 we take pride in our installation and service. We have over 60 years combined experience in expert design assistance, project management, installing and testing. Our friendly, certified technicians can install and maintain your cabling for voice, data, or combined networks at one or multiple locations nationwide. Learn more about our cabling service.
VOIP, WiFi & Internet
Internet down? No problem! Our technicians can solve most any WiFi, modem, or router issue and have you up and running in no time.
- Troubleshooting
- Repairs
- Replacements
- Installations
- WiFi
Telephone & Voice Mail Systems
Communication is the lifeblood of any business. Our technicians can handle all sorts of telephone, programming, and voice mail issues.
- Troubleshooting
- Repairs
- Replacements
- Installations
- Relocations
Surveys, Cable & Wiring
We service everything from jack installations, to complicated cable and wiring installations, as well as routine maintenance and service.
- New installations (CAT5, CAT6, Fiber, Coax)
- Jack installations & extensions
- Clean up
- Tone & Tag
- Site surveys
Alarm Systems & Video
Our technicians are skilled in working with alarm systems, gate and door access systems, and video systems for fitness centers and property surveillance.
- Alarm systems
- Security systems
- Video systems
- Intercom systems
- Gate access
- Card reader access
Save time. Save money.
DataTel 360 has been treating clients with respect, candor and integrity for over 23 years.
Our technicians service the continental United States, and we work with single and with multi-location companies.
We offer nationwide dispatch, and arrangements can be made to receive 24 hour dispatches.
DataTel360 Associates has been treating clients with respect, candor and integrity for over 23 years. Our technicians service the continental United States, and we work primarily with multi-location companies. We offer nationwide dispatch, and arrangements can be made to receive 24 hour dispatches.